Customer Support

Provide quick technical support and increase first call resolution with WebEx. Give your support reps the power to diagnose and fix problems in real-time, remotely from their PCs. Avoid the frustrating back-and-forth of talking customers through solutions by phone. And save the time and expense of onsite support calls. You’ll increase both productivity and customer satisfaction. Manage support for both attended and unattended computers over the web without installing hardware or complicated software.

Remote Support

Solve remote support issues in real time

Serve your customers with fast, intelligent support that will decrease call resolution times. Customer reps can launch support sessions from anywhere and provide immediate fixes. They’ll offer better support and increase productivity. WebACD feature (included) makes it easy to monitor, queue, and route all support requests.

Free trial

• Learn more about Remote Support

Extend your support capabilities with specialized applications.

Remote Access

Support unattended computers, POS systems

Manage computers distributed over various customer sites or networks without relying on service visits. Reduce expensive downtime, perform regular maintenance—install patches and updates without anyone in attendance. You’ll boost productivity and improve customer satisfaction.

• Learn more about Remote Access

Service Desk by Parature

Increase customer support efficiency

Consolidate all support requests in one repository from wherever they originate. Get comprehensive ticket management —track, route, and manage customer support easily. Distribute service requests effectively to resolve them more quickly.

• Learn more about Service Desk by Parature