WebEx Support Center
Remote Access
Service unattended computers
Manage and support remote computers, POS, and other devices faster.
Provide quality support to remote computers with WebEx Remote Access. Make it easy for your technical support reps to view and control unattended servers, desktops, and POS systems in real time. Accurately troubleshoot, resolve issues, run patch updates from a centralized dashboard. No need to travel to customer sites. WebEx Remote Access gives reps the functionality to manage unattended systems from their browsers. Read how CAD Sciences used Remote Access to respond to customer service requests six times faster than before.
Buy now or take a 14-day free trial.
See how you can improve remote support effectiveness.
Enable your technical support reps to service multiple remote systems—in real time, through most firewalls. Perform remote service and maintenance tasks without customer presence. Deploy regular updates and security patches anywhere, any time. Keep pace with rapid changes in technology, software licensing, and regulatory issues. Extend team productivity by integrating WebEx System Management asset management and software distribution tools.
Contact our sales team to get a free trial of Remote Access for your technical support reps.
Optimize your resources.
Troubleshoot and maintain remote computers anywhere and cut the cost of travel. See savings instantly. Implement remote access networks without investing in expensive hardware and software. Push patch updates, respond to and fix problems in less time.
Reduce downtime—deliver premium 24x7 support.
Minimize downtime of business critical applications—no need for clients to be present to diagnose and resolve problems. Make it easy for technical support reps to access remote mission critical systems anywhere, any time. Transfer files and reboot as needed to resolve problems rapidly.
Improve customer satisfaction—meet your SLAs easily.
Manage customer hardware and software proactively, and reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere—even through most firewalls. Customers don’t even need to be present. Keep systems up and running with tools that include file transfer and application control.
Access remote systems securely.
Take advantage of multiple levels of security and granular access controls. Ensure access only by authorized personnel. WebEx never stores your customers’ information on our servers and 128-bit SSL and AES encryption guarantees your support calls are private and secure. Log and record remote access sessions—use network-based recording for compliance and security purposes.
View screenshots and features
Handle multiple systems with a scalable, centralized administration.
Manage your entire network effortlessly from a centralized dashboard. Customize your company’s dashboard by function or location.
Gain unsurpassed reliability and multiple layers of security.
Remote Access is delivered over the Media Tone™ Network, a private global network that offers better than 99.99% reliability as well as robust security. Protect your systems with IP address blocking, computer-specific access codes, phone authentication, and user account access rights. Black out the local machine’s screen and disable keyboard and mouse for added privacy while your technical support rep is working remotely.
Customize access permission.
Assign user access to individual computers or groups of computers. Set passwords at the site level, group level, and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords.
Initiate key functions needed to finish the job.
Start remote reboots, file transfers, and system upgrades even when customers are not present. Invite a subject matter expert to assist with complex issues and share the same view of the desktop.
Start now without new hardware.
Access any system in your network using a small agent that can be deployed easily on remote machines.
See how organizations like yours are closing tickets faster
Case Studies
InfoGenesis
"WebEx did a demonstration of a Support Center session on one of our computers here in Santa Barbara and I was actually surprised that we didn’t have to reconfigure any of our firewalls. That was huge for us, because the idea of going to each customer site to reconfigure firewalls was not feasable. With Support Center, we didn’t have to."
- Eric Sanabia, Manager of Integration
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CAD Sciences
“Used in conjunction with our in-house monitoring system, we can now access customer computers remotely via Webex and resolve issues before they escalate.”
—Hank Kisiel, Pre-Sales Support Manager, VBrick Systems, Inc.
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VBrick Systems
"High-quality remote support must be instantaneous, and the best-of-breed WebEx infrastructure ensured our customers would always have a fast, reliable support experience."
- Hank Kisiel, Pre-Sales Support Manager
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Scientific Computers
"We found that a lot of our customers were very familiar with WebEx as a brand. They understood what it was, and our belief was that would make it a lot easier when we said we were going to WebEx onto their machine."
- Alan Hall, Managing Director, Scientific Computers
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White Papers
Taking Remote Support to the Next Level
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors. See how your organization can take advantage of remote support to significantly improve the support transaction process, reduce service delivery costs, and increase solution effectiveness.
Free White Paper »
Complete service requests ahead of time. Start today.
Get WebEx Remote Access on demand over the web on a subscription basis. It’s easy to get started. There’s no need to invest in or install any new hardware or software on your network. For a predictable monthly fee, your support reps can use Remote Access any time, from any web browser, anywhere in the world—to support unattended systems instantly, securely.
Contact sales for a quote. Tell us about your organization’s needs to receive a quote. Or if you’re ready to get started, buy online now.
Take a FREE, no risk trial. Sign up for a personalized free trial so you and your team can try out Remote Support.
