InstantService, Inc. is an application service provider of integrated chat, email management, knowledge base and lead capture solutions that enable businesses and call centers to increase sales and improve online customer service. The Seattle-based company was founded in 1998 to provide the world's most reliable, capable and trusted web-based customer communications solution. InstantService's sales and support solutions are designed to easily integrate with existing e-commerce and CRM systems, facilitating valuable relationships between companies and their customers — the first step of customer relationship management.