Boost helpdesk productivity with remote support
Provide real-time IT support to employees anywhere in the world. Decrease downtime while increasing help desk productivity. IT support reps can perform fast fixes from anywhere in the world, without costly on-site service visits. Proactively push updates and security patches to keep computers and networks current and ready against viruses. Manage a growing distributed network while improving service levels without runaway support costs.
Remote Support
Solve more helpdesk issues in less time
Get employees back on track with fast, intelligent real-time support. Enable your reps to launch help desk sessions from anywhere. They can demonstrate functions or take action to provide immediate fixes. Respond to more requests while reducing time and money spent on travel. Use WebACD feature, included, to monitor, queue, and route all support requests for maximum efficiency.
Free trial
Remote Access
Manage desktops 24x7
Manage unattended computers,servers, or POS systems distributed over various sites or networks without relying on service visits. Perform regular maintenance—install patches and updates—from anywhere in the world. Get the most out of your systems as you improve uptime.
System Management
Direct your resources effectively
Keep your computer systems current and protected from viruses by automating distribution of software updates to all your networked assets. You’ll never have to rely on end users to perform critical IT tasks. Maintain licensing compliance with high standards and respond quickly to audit requirements, too. Track all technological changes from one integrated console.
Service Desk by Parature
Increase your helpdesk support efficiency
Consolidate all support requests in a repository from wherever they originate. Track, route, and manage IT support issues all from one place. Cut the number of calls or emails to your technical support reps up to 80% with a self-service knowledge base.
PCNow Enterprise
Give workers remote PC access
Make it easy for employees to get onto their office computers from anywhere.
Free webinar
How To Create A Powerful Web/Media Platform
Gain a competitive advantage in your industry with a powerful web/media platform.
Wed. July 30, 2008
11AM PDT
