Customer Support

Deliver world-class technical support while maximizing efficiency. Use WebEx to solve remote support issues in real time over the web. Avoid costly onsite visits and the time-consuming back-and-forth of talking customers through solutions by phone. Your support reps can provide immediate fixes from their PCs increasing first call resolution and reducing expensive service delays. Handle increasing volumes of service calls on both attended and unattended systems without skyrocketing costs. WebEx is provided on demand, so there’s no hardware or complicated software to install. Start using it today!

Remote Support

Increase support while decrease cost

Give customers fast, intelligent support that will decrease call resolution times and increase customer satisfaction. Enable your support reps to resolve problems remotely with WebEx Remote Support. Use WebACD feature (included) to queue and route service requests. Save time and money spent on expensive on-site service visits You’ll meet or exceed service-level agreement objectives—even as you reduce support costs.

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Extend your support capabilities with specialized applications

Remote Access

Support unattended computers, POS systems

Manage thousands of computers distributed over multiple customer sites or networks without relying on service visits. Perform regular maintenance, install patches and updates without anyone in attendance. You’ll boost productivity and improve customer satisfaction.

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Service Desk by Parature

Boost customer support efficiency

Consolidate all support requests in one repository from wherever they originate. Track, route, and manage customer support all from one place. Distribute service requests effectively to resolve them more quickly.

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