Remote Access
Service unattended computers
Manage remote client computers, POS, and other devices, faster.
Meet and even exceed your SLAs. Give your customer support team the ability to deliver fast and intelligent management and support. Your reps can view and control unattended servers, desktops, POS systems in real time. Troubleshoot problems, resolve issues, and run patch updates from a centralized dashboard. No need to travel to sites. WebEx Remote Access gives your team the functionality to deliver service to unattended systems right from their browsers. Read how InfoGenesis optimized resources by integrating WebEx Remote Access into their support processes to service over 1,200 unattended terminals.
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See how you can improve remote support effectiveness.
Enable your support reps to service multiple remote systems—securely, through most firewalls. Perform remote service and maintenance tasks without customer presence. Deploy regular updates and security patches anywhere, any time. Keep customers’ systems up to date with rapid changes in technology, software licensing, and regulatory issues. Extend team productivity by integrating WebEx System Management asset management and software distribution tools.
Contact our sales team to get a free trial of Remote Access for your technical support reps.
Improve customer satisfaction—meet SLAs easily.
Manage customer hardware and software proactively, and reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere—even through most firewalls. Customers don’t need to be present. Keep systems up and running with tools that include file transfer and application control.
Access remote systems securely.
Take advantage of multiple levels of security and granular access controls. Ensure only authorized personnel have access. Guarantee your support calls are private and secure with our 128-bit SSL and 256-bit AES encryption. Log and record remote access sessions—use network-based recording for compliance and security purposes.
Optimize your resources.
Troubleshoot and maintain remote computers anywhere and cut the cost of travel. See savings instantly. Implement remote access networks without investing in expensive hardware and software. Push patch updates, respond to and fix problems in less time.
Reduce downtime—deliver premium 24x7 support.
Ensure minimum downtime of business critical applications—no need for clients to be present to diagnose and resolve problems. Technical support reps can access remote mission critical systems anywhere, any time. Transfer files and reboot as needed to resolve problems rapidly.
View screenshots and features.
Gain unsurpassed reliability and multiple layers of security.
Remote Access is delivered over the Cisco-powered Media Tone™ Network, a private global network that offers better than 99.99% reliability as well as robust security. Protect your customers’ systems with IP address blocking, computer-specific access codes, phone authentication, and user account access rights. Black out local machines’ screens, and disable keyboards and mice for added privacy while technical support reps work remotely.
Handle multiple systems with a scalable, centralized administration.
Manage your entire network effortlessly from a centralized dashboard. Customize your company’s dashboard by function or location.
Customize access permission.
Assign user access to individual computers or groups of computers. Set passwords at the site level, group level, and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords.
Initiate key functions needed to finish the job.
Start remote reboots, file transfers, and system upgrades even when customers are not present. Invite a subject matter expert to assist with complex issues and share the same view of the desktop.
Start now without new hardware.
Access any system in your network using a small agent that can be deployed easily on remote machines.
Remote Access resources and case studies.
Case Studies
InfoGenesis
WebEx did a demonstration of a Support Center session on one of our computers here in Santa Barbara and I was actually surprised that we didn’t have to reconfigure any of our firewalls. That was huge for us, because the idea of going to each customer site to reconfigure firewalls was not feasable. With Support Center, we didn’t have to.
— Eric Sanabia, Manager of Integration, InfoGenesis
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CAD Sciences
“Used in conjunction with our in-house monitoring system, we can now access customer computers remotely via Webex and resolve issues before they escalate.”
— Froilan Mendoza, IT Manager
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VBrick Systems
High-quality remote support must be instantaneous, and the best-of-breed WebEx infrastructure ensured our customers would always have a fast, reliable support experience.
—Hank Kisiel, Pre-Sales Support Manager, VBrick Systems, Inc.
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Scientific Computers
We found that a lot of our customers were very familiar with WebEx as a brand. They understood what it was, and our belief was that would make it a lot easier when we said we were going to WebEx onto their machine.
—Alan Hall, Managing Director, Scientific Computers
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White Papers
Taking Remote Support to the Next Level
Using remote access to support your company already? Read this whitepaper to learn how you can improve the efficiency and effectiveness of service delivery to your clients.
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Meet and exceed SLA with a secure, scalable solution. Start today.
Get WebEx Remote Access on demand over the web on a subscription basis. It’s easy to get started. There’s no need to invest in or install any new hardware or software on your network. For a predictable monthly fee, your support reps can use Remote Access any time, from any web browser, anywhere in the world—to support unattended systems instantly, securely.
Contact sales for a quote. Tell us about your organization’s needs to receive a quote. Or if you’re ready to get started, buy online now.
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