In today’s competitive business environment, providing high-quality support is not simply a customer requirement, it’s a competitive advantage. Budget and resource pressures make funding a first-class customer support operation difficult. With WebEx Support Center, a Technical Support Representative (TSR) can view, diagnose and solve problems online. Customer files can be transferred for off-line analysis, or, with permission, the TSR can actually run the customer’s desktop and download patches or updates to the customer’s computer.
WebEx SMARTtech is next-generation technology that enables you to establish secure, Web-based remote access networks that scale to hundreds or even thousands of centrally managed machines. With the click of a mouse, you can install upgrades, perform maintenance, troubleshoot problems, and engage in proactive support regardless of location–all without a customer present at the machine. SMARTtech takes corporate web conferencing and focuses it on the needs of the support organization.
- Manage hundreds or even thousands of computers through scalable centralized administration.
- Satisfy customer's security needs with multiple levels of security and granular access controls.
- Let customers control what you have access to with the ‘Application Access Only’ option.
- Transfer files, reboot, and even invite an expert to see the same screen so that you have all the tools needed to resolve technical problems quickly.
SMARTtech provides powerful 24x7 support capabilities without requiring you to invest in expensive hardware or software upgrades or compromise your customers’ network security.
Find out how SMARTtech can extend the capabilities of your support organization by reading more about its features. Or join a live demo and experience it for yourself.
SMARTtech is a service of WebEx Communications, Inc. and is not affiliated with Smart Technologies, Inc.
Why WebEx
SMARTtech
SMARTtech Features
Join a Live Demo
