In today’s competitive business environment, providing high-quality support is not simply a customer requirement, it’s a competitive advantage. Budget and resource pressures make funding a first-class customer support operation difficult. With WebEx Support Center, a Technical Support Representative (TSR) can view, diagnose and solve problems online. Customer files can be transferred for off-line analysis, or, with permission, the TSR can actually run the customer’s desktop and download patches or updates to the customer’s computer.
- Provide quick visual training by sharing your own screen to demonstrate products and features.
- Increase customer satisfaction by instantly downloading and analyzing files or uploading patches directly to the customer's computer.
- Avoid expensive on-site visits and shorten call times by adding additional support personnel to the meeting or escalating the call instantly to experts elsewhere in your organization.
- Analyze call sessions to help refine and improve your process and gain greater customer satisfaction.
Support Center dramatically improves the way support organizations interact with their customers. This proven WebEx service enables rapid diagnosis and resolution of support issues through instant sharing of and interaction with remote customer desktops. A truly global service solution, Support Center is available in English, German, French, Spanish, Japanese, Traditional Chinese, Simplified Chinese and Korean.
Read more about Support Center's features to learn how it can extend the capabilities of your support organization or sign up for a 14 day free trial and experience it yourself.
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